Today we are featuring Rhys Williams, a senior process consultant.
Rhys has extensive experience of process consultancy. He has worked on a variety of process re-engineering, ISO 9000, ITIL, Target Operating Model and SIAM projects in the banking and finance, professional services, telecommunications, utilities, oil and gas, manufacturing and retail property sectors. He is ITIL qualified, has a broad experience of eliciting and mapping ‘as-is’ and designing ‘to-be’ processes and driving process implementation and is an experienced process consultant. He has knowledge and experience of industry best practices and standards, including ITIL and ISO 9000 series, and their practical application, is an effective communicator, influencer and negotiator with proven experience of facilitating workshops and meetings and has built up a substantial library of best practice Service Management processes.
For more information about Rhys and any of our other Associates please contact us now.